People can be guilted into helping other people, but what about helping robots? In this Good Read, Safinah Ali details an experiment she and another student conducted to determine if human involvement in the malfunction of a robot would affect their pro-activeness in fixing it. This article is a great investigation of human computer interaction. Link
Although users often skim text and instructions, proper copy can be the difference between a mediocre and fantastic interface. John Saito of Dropbox explains how to design words in this interesting Good Read. Link
Users are an enormously important source of ideas for improving existing and new features. Usability tests are a great way to gain insights from users’ experiences into how a new feature should work or how to better a product. There are numerous ways to conduct usability tests and there is no single ‘perfect’ template that will be appropriate for all situations, but some techniques are universally applicable. The following tips are based on my own experiences and articles by experts in the user experience field. Read More
User experience documents often label the person involved in an interaction a ‘user’. In this Good Read, Steve McCarthy highlights why the term ‘user’ is no longer descriptive enough. Explore McCarthy’s reasoning here.