Many psychological studies have demonstrated that people have a tendency to focus on negative experiences. Just one small annoyance can ruin an overall good experience with an interface. In this Good Read Hoa Loranger explains the implications of this psychological pattern for experience design. Read the article here: Link
Onboarding new users is essential to ensuring that they will enjoy your product. In this Good Read, Benjamin Brandall describes the techniques Microsoft used in Windows 98 onboarding processes and how those strategies can be implemented in modern interfaces. Read the article here.