Best Buy is celebrating its 50th anniversary this year. To stay in business so long and compete with online retail giants such as Amazon, Best Buy must be providing a user friendly web store. This Quick Click investigates Best Buy’s website to see if it has unique features contributing to the company’s continued success.
Recently there has been increasing press coverage about chatbots as the future of interfaces (for example: FastCompany on chatbots). Although chatbots are still in their infancy as a medium, many already provide useful services. For example, both Pizza Hut and Whole Foods have created social media bots that allow users to order food using a chat interface (Source).